The waiting room

Dental Appointments : COVID 19 Practice Information

Last updated on 8th October 2020

***Please complete all COVID-19 Assessment forms and email back to reception before appointments will be confirmed. Any forms not returned 24hrs before will result in your appointment being cancelled.

We are unable to book appointments for routine check ups due to the Covid Alert Level in UK being too high (Level 3) and to allow the practice to catch up with the back log of urgent dental care appointments due to the COVID-19 lockdown.

When the UK Covid Alert Level drops to Level 2, we will email patients once we are able to resume routine appointments. If we do not have an up to date email address, please contact the Practice at and we will update your patient contact details.

For patients having trouble with pain, swelling or trauma, please call our reception team on 01522 520997. Due to large call volumes between 8.30am – 11am, please be patient and keep trying to call the Practice, or delay any non urgent enquiries until after 2pm.

All email enquiries will be dealt with daily by the Practice Manager.

 Provisional Timetable: 

Our Practice has re-opened for patients who require urgent dental treatment on June 30th 2020- ( for pain, swelling and trauma cases only) .

Appointments will be made available by telephoning the Practice from 08.30am and patients who have been triaged and assessed for Covid -19 will be offered an appointment. We will not be  booking in advance at this time and will only be able to  see 10 patients a day. Please do not attend the Practice without an appointment.

It may still be necessary for us to refer you elsewhere for treatment as in this early phase we will be seeing patients who need urgent dental care only, until we fulfil other safety requirements

 Please only contact the practice if you have pain, swelling or trauma, and if you have been triaged by the NHS111 or ourselves during the Covid 19 Lockdown.

For any queries or questions please email the practice at .

 COVID-19 Health Assessment forms must be completed and assessed prior to an appointment being offered and confirmed. If you do not return your forms you will not be able to book an appointment.

Initially, we will be prioritising Urgent pain cases for:-

• Shielded patients;
• Patients at increased risk from COVID-19;
•Patients with urgent dental care needs;
• Patients who have contacted the COVID-19 UDC system and already been triaged for urgent dental care or require follow up care;

When lockdown restrictions are further lifted, we will be able to see:

• Patients with treatment that was not completed prior to the lockdown
• Patients who were due orthodontic reviews.

 We will also continue to offer telephone triage advice on Monday – Friday from 8.30am – 5.00pm during this time to registered patients who are waiting to be allocated an appointment and patients who require an urgent care referral to a local Urgent Care facility will continue to be made in accordance with the current SOP Guidelines.

Patient communication before reopening:

We will require that all patients attending the practice to update our reception team with your email address to enable a medical and dental history assessment form to be sent out  in advance before an appointment can be booked. .

The assessment forms will  include a new section which will allow us to assess all patient’s level of risk for coronavirus infection before attending the surgery.

Before attending the practice:

We will carry out a pre assessment via your completed medical/dental history forms  before your appointment time is confirmed.

If you have any difficulties completing the forms then we can help you with this over the telephone.

If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request that you delay booking any appointments with us for at least one month.

We ask that all patients who are termed vulnerable or who are shielding to avoid coming to the Practice unless it is absolutely necessary. if you are unsure as to whether you are in one of these categories please follow the link below:

If you are in a high-risk group and do require treatment, we will schedule your appointment at the beginning of the day.

We will are accepting cash payments at this time.  and Powell’s will be operating a contactless payment system  and we will request that payment be made in advance over the telephone prior to you attending the practice and when your appointment has been confirmed. This reduces the requirement for unnecessary contact or use of pin entries on card terminals. 

Reception will also be closed to patients when attending the practice and all enquires will take place over the telephone.

When travelling to the practice we would recommend that you limit close contact with other members of the public as far as possible. We will meet all patients at the front door of the Practice and bring you straight up to the surgery. One adult is to attend with a child, please do not bring additional family members with you unless they are happy to wait in the car or outside the practice.

Arriving at the Practice

When you attend the Practice, we will welcome you and ask you to place all personal belongings into a perspex box.  The front door will remain locked during your appointment however we cannot accept liability for personal items so please limit what you bring into the building. You will be asked to wear a face covering while you are in the Practice. 

We will take your temperature with a no touch thermometer. If your temperature is above 37.8’C you will be unable to enter the surgery and will be asked to return home and self-isolate as per current government guidelines.
We intend to eliminate waiting inside the practice and Reception will be closed to all patients.

**Please be aware that there will not be any Patient toilet facilities available at the Practice.

Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage. Please do not arrive more than 5 minutes before your appointment time as we will not be able to allow access into the practice until the last patient has left.

If you are well, we will direct you straight to the surgery and request that you do the following before or during your appointment:

• Use hand sanitiser on entering the practice
• We may ask you to use a Hydrogen Peroxide mouthwash before some dental treatments are provided.
• Rubber dam or other barrier mechanisms will be used for more procedures than previously.

Appointment cancellations

If you are unable to attend your appointment, please notify the practice as soon as possible so that your appointment can be offered to someone else. 24 hour notice of your cancellation would be appreciated.

Failure to Attend

We understand that circumstances arise that may prevent you attending your appointment and informing us. Our practice policy in relation to failure to attend appointments allows for two missed appointments. We will be unable to see patients who fail to attend 2  of their appointments.

Emergency & out of hours care***(see above updated message)

Patients of the practice who have a dental emergency ( including pain, swelling and trauma)  should telephone 01522 520997 at 08.30am and speak to our reception team or leave a recorded message and a member of staff will return your call at the earliest opportunity to discuss your treatment needs.

Patients of the practice who have a dental emergency when the practice is closed should telephone 01522 520997, and a recorded message will give details of the NHS Direct telephone number.